App Citrix Workspace

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Citrix Workspace app for Windows is compatible with the following Windows Operating systems and web browsers. It is also compatible with all currently supported versions of Citrix Virtual Apps and Desktops, and Citrix Gateway as listed in the Citrix Product Lifecycle Matrix. This is applicable for Citrix Workspace app for Windows. The logs and data collected can be used by administrators to identify and troubleshoot configuration issues. The logs and data collected enable Citrix Technical Support to diagnose and troubleshoot cases. The Citrix Workspace app allows for secure, unified access to all of your SaaS apps, web apps, virtual apps, files, and desktops. If your company uses Citrix, simply login with your company credentials to access all of the resources you need to be productive from anywhere. This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information This article describes the steps for collecting logs and key data from Citrix Workspace app for Windows.

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  • Citrix Workspace App

Symptoms or Error

This article is intended for Citrix administrators and technical teams only.
Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
Automatic updates from Citrix Workspace app 2012 for Windows fails with the error 'Could not load file or assembly ‘Newtonsoft.Json’”. This problem appears only when automatic updates for Citrix Workspace app for Windows are enabled.

Microsoft Store App Citrix Workspace

Solution

Workspace App For Windows

  1. Download the latest version of Citrix Workspace app for Windows (version 2012.1 or higher) from the Citrix Downloads page.

  2. Manually update to Citrix Workspace app 2012.1 for Windows or higher by launching the CitrixWorkspaceApp.exe that you downloaded in Step 1.

  3. You will now be able to automatically update to higher versions of Citrix Workspace app.

Problem Cause

Citrix Workforce Download

Workspace app 2012 for Windows has a known issue [RFWIN-21715] that may prevent automatic updates to a higher version